§ A226-14. Local office or agent.

A. 

The company shall establish and maintain during the entire term of this consent a local area business office or agent for the purpose of receiving, investigating and resolving complaints regarding the quality of service, equipment malfunctions and similar matters. Said office shall be open daily during normal business hours, and in no event less than 8:30 a.m. to 5:00 p.m., Monday through Saturday, with the exception of holidays.

B. 

Notwithstanding anything contained in its application to the contrary, the company currently maintains its local office at 1501 18th Avenue, Wall, New Jersey. In the event that the company will seek to relocate this office, it must provide notice to the Township in accordance with N.J.A.C. 14:18-5.1, as may be amended.

C. 

In addition, the company shall maintain a twenty-four-hour, seven-day-per-week telephone communications system to receive complaints regarding quality of service, equipment malfunctions, service outages and similar matters. Complaints of subscribers shall be addressed by the company as soon as possible and in accordance all federal and state rules and regulations.